The airline has released new data to help Australians understand how much airfare they are entitled to, but the cost of tickets is a confusing and complicated area.
Read the full articleRead the main storyAir Australia says the prices for tickets, flights and transfers are based on a number of factors, including the flight type and destination.
The airline says it will continue to release the information for consumers on a regular basis, but it says travellers are now entitled to more information and can expect to see more of the same.
“In the past we would release information for every flight type, each type of transfer and the cost per seat,” a spokeswoman said.
“But in 2017 we have decided to provide more detailed information to make it easier for consumers to understand the costs of their travel.”
Ms Parnell said the airline was currently working with the Australian Competition and Consumer Commission to ensure that consumers had access to information about all its commercial flights and domestic flights.
The ACCC has been investigating complaints about Air Australia’s price data, which has been described as “unreliable” and “misleading”.
It said it had been looking into complaints from consumers who said they were not receiving any of the information, but said it was “important” to get information about what Air Australia was charging for each flight.
“The ACCCA is satisfied that Air Australia is providing a reliable and reliable information about the cost for each commercial flight, but that consumers are not getting the information,” ACCC chair Rod Sims said.
The spokesperson said Air Australia has “agreed to provide a further set of information to consumers in order to address their concerns”.
“We will continue working with Air Australia to provide additional information to ensure consumers have a fair and accurate understanding of their rights and entitlements,” she said.
Air Australia is one of the few Australian carriers to offer travel to more than 100 destinations, including Europe, Africa and Asia.
It has also been criticised for its price data.
In 2017, it was revealed that the airline had no official figures for domestic flights or international transfers, so it was unable to provide data on the cost to each destination.
However, the ACCC found that Air Canada and Jetstar were charging far more than Air Australia for domestic and international travel.
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