Posted June 03, 2018 12:04:55I had my first ticket to India in October 2016.
I booked a ticket from New Delhi to Hyderabad and booked an international flight from Mumbai to Delhi.
My itinerary included a night in Mumbai and the city of Kolkata.
I checked in at the airport and then went to the hotel to check in for the next flight.
When I got to the airport, I found the check-in desk empty and I couldn’t find my reservation.
I asked the ticket agent for the last available reservation.
He told me that the last reservation was taken in September and he was not able to give it back.
I called him back and I said, “I have to cancel my reservation because I was going to be there until September.”
He said, ‘Don’t worry.
I will give you a full refund.’
I was in a bit of a bind because I had no idea how to cancel the reservation and I was just too scared to cancel it.
I tried to call the reservation agent but no one answered.
Finally, I called a friend and asked, “Hey, do you know how to call?
I just wanted to cancel.”
He told me to come to the office and he would call me back.
The next day, I got a call saying that I had been called back.
I called back and asked for a refund.
I thought that he was joking and that he didn’t really care about my problem.
But he had no problem telling me that he did not care about the reservation.
I asked, ‘What if I didn’t get my refund?’
He said, no, I’m sorry.
I got mad.
I told him, ‘How can you be so honest with me?’
“After this, I canceled the reservation with my friend and booked a flight for the same day.
I never thought that a ticket agent would be able to refuse a reservation, but I was still very angry.
I contacted the airline and I told them that I was a ticketing professional and I would have preferred to be treated better.
After booking my flight, I thought, “Why did this ticket agent refuse to give me a refund?
If I had asked for it and they said no, then I wouldn’t have booked the flight at all.
“The next day I tried to get a refund, but the airline told me, “You have a refund pending, you can book the flight now.
“I was angry and I contacted another ticket agent and said, I want my refund.
She told me the same thing.
I tried calling another airline, but it told me it could not provide me a flight because I needed a refund for the ticket.
I contacted a lawyer and asked them to help me find the refund.
The lawyer told me they could not do anything.
I went to court and the airline paid the money I asked for.
But the airline still refused to give the refund, even though they knew that I could not cancel my flight.