NEW YORK — New York Times reviewers ranked airlines by how many times they had to wait to book a seat online and how much they charge for air travel, according to a new report.
The reviews were based on data from SeatGeek, an online marketplace that tracks the prices of airline tickets.
The New York Post also conducted a similar review.
In addition to the five-star rating, the airlines received four stars for their “excellent customer service” and five stars for “great value.”
The airline industry is not a particularly good place to be a first-time traveler, the Times said.
“Airlines, which have become the primary way for consumers to travel around the world, have long been at the heart of America’s economic success,” said Matthew M. Stoll, the company’s vice president of news and reviews.
He added that the rankings show that airlines have taken advantage of the online-only era, allowing them to increase profits and customers’ confidence in their products.